Control the Controllables: A Winning Super Bowl Mindset for Revenue Cycle Management
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In both sports and business, success isn’t about controlling everything—it’s about mastering what you can control. A philosophy deeply embedded in championship teams is “Control the controllables.” This mindset, embraced by legendary coaches and athletes, emphasizes focusing on preparation, execution, and discipline rather than external factors like bad calls, injuries, or the opponent’s game plan.
In Revenue Cycle Management (RCM), this principle is just as critical. Just like a Super Bowl-winning team can’t control the referees or their opponent’s strategy, RCM leaders can’t control payer policies, shifting regulations, or processing delays. But they can control how efficiently claims are submitted, denials are managed, and workflows are optimized.
The Eagles’ Super Bowl LIX Victory: A Masterclass in Execution
Last night, the Philadelphia Eagles delivered a dominant 40-22 victory over the Kansas City Chiefs, proving that preparation and execution win championships. Despite facing a talented Chiefs team and the looming pressure of the biggest game of the year, the Eagles didn’t let external factors dictate their performance. Instead, they stayed disciplined, stuck to their game plan, and capitalized on every opportunity.
Quarterback Jalen Hurts, who was named Super Bowl MVP, exemplified the “control the controllables” philosophy. He didn’t let the pressure of playing against a dynasty like the Chiefs overwhelm him. He focused on his reads, his execution, and his leadership. The result? A methodical, well-executed game that led the Eagles to their second Super Bowl title.
This same approach applies directly to RCM teams striving for excellence in an ever-changing healthcare landscape.
Applying “Control the Controllables” in RCM
1. Master the Fundamentals – Just as the Eagles executed their blocking, route running, and defensive schemes flawlessly, RCM teams must ensure clean claims submission, accurate documentation, and proactive denial prevention to minimize revenue loss.
2. Adjust Your Game Plan in Real-Time – The Eagles’ coaching staff made critical halftime adjustments to maintain their lead. Similarly, RCM leaders must analyze denial trends, refine workflows, and implement automation strategies to stay ahead of payer challenges.
3. Stay Disciplined Under Pressure – Championship teams don’t panic in high-stakes moments. RCM professionals must have a clear, structured plan for appeals, payer negotiations, and compliance audits to navigate disruptions with confidence.
4. Capitalize on Every Opportunity – The Eagles took advantage of every turnover and scoring chance. Likewise, RCM teams should maximize collections by ensuring thorough claim reviews, strategic appeals, and aggressive accounts receivable follow-ups.
Winning in RCM the Way the Eagles Won the Super Bowl
The Super Bowl LIX victory was proof that preparation, execution, and adaptability win championships—not luck or external factors. In RCM, the same holds true. You can’t control payer delays, policy changes, or regulatory shifts, but you can control how your team optimizes claims, manages denials, and improves revenue capture.
By focusing on what you can control, you set your organization up for long-term success—just like the Eagles did on Super Bowl Sunday.
What’s your strategy for “controlling the controllables” in your revenue cycle?
