Lindsay Gross, Founder and CEO, Claims Theory

Year end brings pressure to close strong, but it also brings clarity. The most successful organizations align Finance and Operations to focus on cash, AR cleanup, denials, performance, and realistic forecasting. These conversations shape the strength of your revenue cycle and set the tone for the new year.

The practice management system you choose can make or break you RCM performance. The right platform drives efficiency, automation, and insight; while the wrong one creates friction, errors, and lost revenue. In today's tech-enabled environment, your PM system isn't just software, it's the backbone of your revenue cycle success.

Operational excellence isn't about perfection, it's about building an ecosystem that works. In RCM, the most powerful forces often operate behind the scenes: aligned teams, clear workflows, and leaders who turn chaos into consistency. Because sometimes, the strongest part of your revenue cycle is the part you can't see.